Privacy Policy

Effective Date: 24 August 2026

At Beam Coffee Pty Ltd, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products, create an account, subscribe to our services, contact us or otherwise interact with Beam Coffee.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

1. Information We Collect

Depending on how you interact with Beam Coffee, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase history
• Subscription information and preferences
• Account information
• Payment and transaction information
• Communications you send to us
• Marketing preferences
• Information about how you interact with our website
• Device, browser and IP address information
• Cookies and similar technology data

Payment information is generally processed securely by Shopify and/or our payment providers. We do not generally store complete credit card details ourselves.

2. How We Collect Information

We may collect personal information when you:

• Place an order
• Create a customer account
• Start or manage a coffee subscription
• Subscribe to our mailing list
• Contact us
• Participate in a promotion or offer
• Submit a product review
• Browse or interact with our website
• Communicate with us through social media or other channels

We may also receive information from service providers that help us operate our business, including Shopify, payment processors, delivery providers and marketing platforms.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Manage coffee subscriptions
• Process payments and refunds
• Communicate with you about your orders
• Provide customer service
• Maintain customer accounts
• Detect or prevent fraudulent transactions
• Improve our products, website and customer experience
• Understand how customers use our website
• Send marketing communications where you have consented or where otherwise permitted by law
• Meet our legal, accounting and regulatory obligations

We only use personal information for purposes reasonably connected with operating Beam Coffee and providing our products and services.

4. Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information on our behalf to provide services including website hosting, checkout, payments, customer accounts and e-commerce functionality.

Your information may therefore be processed or stored by Shopify and its service providers in Australia or overseas.

Shopify's handling of personal information is also governed by its own privacy policies.

5. Payments

Payments made through our website are processed using Shopify Payments and/or other third-party payment providers available through our store.

Payment providers may collect and process information necessary to complete your transaction.

We do not generally receive or store your complete credit or debit card details.

6. Coffee Subscriptions

If you purchase a coffee subscription, we collect and use information necessary to manage your recurring orders.

This may include:

• Your selected coffee
• Grind preference
• Delivery frequency
• Delivery address
• Billing information
• Subscription status
• Previous subscription orders

Your nominated payment method may be charged automatically according to the subscription frequency you selected.

You can manage or cancel your subscription in accordance with our Purchase Options Cancellation Policy.

7. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about:

• New coffees
• Product releases
• Offers and promotions
• Events
• Beam Coffee news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders, payments, subscriptions or account.

8. Cookies & Website Analytics

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage and improve our Services.

Cookies may also be used by Shopify and other service providers for analytics, security, advertising and website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

• Shopify
• Payment processors
• Shipping and courier companies
• Subscription management providers
• Email and marketing platforms
• Website analytics providers
• IT and website service providers
• Professional advisers such as accountants or legal advisers

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

We do not sell your personal information.

10. Overseas Disclosure

Some of the technology and service providers we use may process or store personal information outside Australia.

The countries in which information is processed may depend on the providers and infrastructure used by Shopify and our other service providers.

Where reasonably practicable, we take steps to use reputable providers that maintain appropriate privacy and security practices.

11. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our online store uses Shopify's infrastructure and security systems to help protect customer and transaction information.

However, no method of transmitting or storing information electronically is completely secure.

12. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Maintain customer and transaction records
• Manage subscriptions
• Meet accounting and tax requirements
• Resolve disputes
• Meet our legal obligations

When information is no longer reasonably required, we may securely delete or de-identify it.

13. Accessing or Correcting Your Information

You may contact us if you would like to access personal information we hold about you or believe that information is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

14. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

16. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.

The latest version will be published on our website with an updated effective date.

18. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

Beam Coffee Pty Ltd
Email: roastery@beamcoffee.net
Website: beamcoffee.net